Hostility among your employees creates a toxic work environment that doesn’t bode well for interpersonal relations and hinders the overall growth of the organization. You do not need employees who are disrespectful, uncooperative, abusive or downright rude so you cannot just ignore them you have to deal with them.
As hostility reduces productivity, one good way of dealing with a hostile employee is by discussing it with them. Don’t just assume they are aware that what they are doing is wrong and should change. Communicate with them, listen actively and never raise your voice. Be calm and collected but ensure you get your message across to them.
Give employees a chance to defend themselves fairly. Ensure that employees are aware of what the disciplinary actions for different misconducts are and follow through with the punishment without bias or favoritism.
Never judge an employee’s general behavior base on specific actions. Just because an employee was late in submitting his last week’s report does not make him a slow person. Attacking the personality of an employee will do nothing short of causing resentment and escalating the situation.